Refund policy
Return & Refund Policy — Two Dogs Outfitters
Built for the water. Backed by quality.
At Two Dog Outfitters, we stand behind our gear. If something isn’t right, we’ll work with you to make it right.
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Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
• Item must be unworn, unwashed, and unused
• Item must be in original condition
• Item must be free of stains, odors, or damage
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Refunds
Once your return is received and inspected:
• Approved refunds will be issued to your original payment method
• Please allow 3–7 business days for the refund to appear, depending on your bank
Original shipping charges are non-refundable.
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Exchanges
Need a different size or item?
We offer exchanges for eligible items.
Contact us and we’ll help you get the right fit.
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Non-Returnable Items
The following items are not eligible for return or refund:
• Final sale items
• Worn or washed items
• Custom or made-to-order products
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Return Process
To start a return or exchange:
1. Email us at 2dogoutfitters@gmail.com
2. Include your order number and reason for return
3. We’ll send you instructions for returning your item
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Return Shipping
• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping method
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Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
We’ll make it right as quickly as possible.
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Lost or Stolen Packages
Two Dog Outfitters is not responsible for lost or stolen packages once they are marked as delivered by the carrier.
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Questions
If you have any questions about returns or refunds, contact us:
📧 2dogoutfitters@gmail.com